Refund Policy
Last updated:
GoInterview sells digital license keys (activation codes). Once activated, a key starts its timer and binds to a device, and cannot be reclaimed and resold — so refunds are judged mainly by whether the key has been activated.
1. When we refund
We give a full refund if both of these are true:
- the key is not yet activated (never signed in on any device); and
- it is within 7 days of purchase.
Why draw the line at activation? The moment a key is activated it binds to your device and starts the timer, which is equivalent to the service having been delivered — the same principle as “unopened physical goods may be returned”.
2. When we don't refund
- the key has been activated (regardless of how long it was actually used);
- more than 7 days have passed since purchase, even if the key is still unactivated;
- accounts banned for violating the Terms of Service;
- inability to use it because your device, network, or OS version doesn't meet the requirements — please confirm compatibility with the free 2-hour trial before buying;
- you have already obtained a refund for the same order through another channel (e.g., a chargeback).
3. How to request
Email hi@gointerview.app (or add our WeChat support) and provide:
- the email used at purchase;
- the order number or key (keys look like
GI-XXXX-XXXX-XXXX-XXXX); - the reason for the refund (optional, but it helps us improve).
4. Processing time
| Stage | Time |
|---|---|
| We review and reply | within 2 business days of receiving the request |
| Refund initiated | within 1 business day of approval |
| Funds arrive | determined by your issuing bank, typically 5–10 business days |
Refunds return along the original payment method; we cannot refund to a different account. Once a refund is initiated, the corresponding key is immediately invalidated.
5. About chargebacks
If you have a question about an order, please contact us first. Filing a chargeback directly with your bank makes things more complicated: the chargeback process usually takes several weeks, during which the key is immediately suspended, and we will no longer be able to offer you any form of compensation or assistance.
The vast majority of issues are resolved in one or two emails — far faster than a chargeback.
6. Policy changes
If this policy is revised, we will update the date at the top of this page. Revisions apply only to orders placed after they take effect; purchases you have already completed are handled under the policy in force at the time of purchase.
7. Contact
Email: hi@gointerview.app
Operator: GoInterview (operated by an individual)